1. Information We Collect

To provide high-quality disability and aged care services, we need to collect specific personal and sensitive information. This may include:

• Personal Details: Your name, date of birth, home address, email address, phone number, and emergency contact details.

• Sensitive & Health Information: Medical histories, care plans, disability support needs, behavioral assessments, and medication requirements.

• NDIS & Government Data: NDIS participant numbers, plan management details, or funding allocations.

• Financial Details: Billing and payment information necessary to process your services.

2. How We Collect Your Information

We collect information directly from you or your authorized representatives in a few ways, including:

• Forms submitted through our website (e.g., Contact forms, Make a Referral forms).

• During initial intake phone calls, face-to-face consultations, and service agreements.

• From third-party professionals (such as Support Coordinators or GPs) where you have provided explicit consent.

3. How We Use Your Information

We only use your personal and health data to ensure you receive safe, effective, and tailored care. This includes:

• Assessing your eligibility and designing custom care plans.

• Scheduling your regular support workers and managing daily schedules.

• Processing payments, handling NDIS portal claims, and invoicing.

• Communicating with you regarding service updates or changes.

• Complying with mandatory legal and regulatory reporting requirements under the NDIS Commission.

4. Disclosure of Your Information

We respect your confidentiality and will never sell or rent your data. Your information is only shared under strict circumstances:

• With your explicit consent, to doctors, specialists, or family members involved in your care.

• With government and regulatory bodies (like the NDIS Quality and Safeguards Commission) where legally required.

• With trusted third-party administrative systems (like secure care management software or cloud storage platforms) that help run our business securely.

5. Data Security & Storage

We take data protection seriously. Your physical and digital records are stored securely using industry-standard measures to prevent unauthorized access, loss, misuse, or alteration. Digital information is securely password-protected, and access is strictly restricted only to staff members who require it to deliver your care.

6. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you. If you believe any details we have on file are outdated, incorrect, or incomplete, please contact us immediately so we can update our records.

7. Contact Us, Complaints & Feedback

If you have any questions about this Privacy Policy, wish to update your information, or want to raise a concern about how your data has been handled, please reach out to our team:

• Business Name: AfterHour Disability & Age Care

• Phone: 02 7259 0118

• Email: info@afterhournursing.com.au

• Address: 29 hollows crescent, Lloyd, NSW 2650 Australia